When you call to make an appointment the receptionist will ask you for a brief reason why you feel you need to be seen to enable them to direct you to the quickest and best way to meeting your needs.

There are many health problems which do not need a doctor or nurse and can be dealt with by another health professional (as detailed below).

Reception staff, like all members of the practice team, are bound by confidentiality. Any information given by you is treated as strictly confidential.

Providing this information will help us to help you.

"Why does the receptionist need to ask what's wrong with me?"