Welcome to Lammermuir Medical Practice
IMPORTANT NOTICE - CORONAVIRUS
PLEASE DO NOT ATTEND THE PRACTICE WITHOUT PRIOR AGREEMENT FROM A MEMBER OF OUR CLINICAL TEAM
We are currently operating a telephone triage system for GP appointment requests. Our Receptionists will ask you for a brief indication the reason for your appointment request. The GP will contact you by return phone call and if deemed safe and necessary then you may be given an appointment.
Prescription requests can be ordered online or by telephone during this time
(PLEASE ALLOW 4 WORKING DAYS BEFORE COLLECTING YOUR PRESCRIPTION FROM THE PHARMACY)
Our online appointment service is currently not in operation.
Please visit www.nhsinform.co.uk for more information and a self help guide.
We would like to thank all our patients for their understanding.
We are here! As many of you will know, due to the current Covid pandemic, we are assessing everyone by telephone, before they come to the surgery. However, we want to reassure you that we are still here to help with any health concerns. We will phone you in the first instance and then determine whether or not you need to be seen in the surgery or whether we can issue a prescription for treatment and send it directly to your pharmacy of choice. Please do not suffer in silence at home.
Get an Isolation Note to give to your Employer
You can send an isolation note to your employer as proof you need to stay off work because of COVID-19.
You don’t need to get a note from a GP.
Online Services
We now offer our patients a new service which allows you to order your prescriptions and book appointments online from our dedicated 'Vision Online Services' (VOS) website. Please download an 'Online Services' registration form here or ask for one from reception. Bring the completed form into reception with two forms of ID (we accept a passport, driving licence, utility bill or similar) and you will be emailed with the information you require to set up your account. It is quick, easy and secure and will save you valuable time. Please note that our practice website for ordering prescriptions online will crease on 1st May 2020 and we would encourage all patients to sign up to VOS as soon as possible. Please ask our Receptionists if you have any questions about this service.
You can also order your prescriptions by post or hand in the tear off slip of your prescription.
Please allow 4 days for us to process your repeat prescription request.
New Drop-In Physio Service
Available at East Lothian Community Hospital from Monday 24th February
New Service Coming Soon ....
CTAC Poster
CTAC Patient Information Leaflet
Signposting
When you call to make an appointment the receptionist will ask you for a brief reason why you feel you need to be seen to enable them to direct you to the quickest and best way to meeting your needs.
There are many health problems which do not need a doctor or nurse and can be dealt with by another health professional (as detailed below)
Reception staff, like all members of the practice team, are bound by confidentiality. Any information given by you is treated as strictly confidential.
Providing this information will help us to help you
Thank you for your support
Dr Smith, Morrison, Wilson and West
"Why does the receptionist need to ask what's wrong with me?"
With patient’s needs at the heart of everything we do, our website has been designed to make it easy for you to gain instant access to the information you need. As well as specific practice details such as opening hours and how to register, you’ll find a wealth of useful pages covering a wide range of health issues along with links to other relevant medical organisations.
Get Well, Keep Well
Of course we’re not just here for when you are unwell. Our team of healthcare professionals and back-up staff offer a number of clinics and services to promote good health and wellbeing whatever your medical condition.
Join In
We hope you enjoy having a look around the site and familiarising yourself with some of the online features such as ordering a repeat prescription. Whatever your thoughts, be sure to let us know via our feedback function. Comments and suggestions are always a great way of helping us continue to enhance the way we look after you.
(Site updated 27/03/2020)