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NHS NearMe Video Consultation   Patient Leaflet

 

Newton Port Surgery update 05/05/20

IMPORTANT NOTICE - CORONAVIRUS

PLEASE DO NOT ATTEND THE PRACTICE WITHOUT PRIOR AGREEMENT FROM A MEMBER OF OUR CLINICAL TEAM

We are here!  As many of you will know, due to the current Coronavirus pandemic, we are assessing everyone by telephone, before they come to the surgery.  However, we want to reassure you that we are still here to help with any health concerns.  We will phone you in the first instance and then determine whether or not you need to be seen in the surgery or whether we can issue a prescription for treatment and send it directly to your pharmacy of choice.  Please do not suffer in silence at home.

We have installed an intercom system at the front door to ensure only the patients with a pre-arranged appointment are coming into the building. We have a post box to the left of the front door to allow patients to drop off letters. Please DO NOT leave paper requests for prescriptions in this box. 

Prescription requests can be ordered online or by telephone during this time

Please visit www.nhsinform.co.uk for general information and a self help guide.

NHS24 are dealing with all Coronavirus enquiries. You can contact them by telephoning 111 even during normal practice opening hours.

Information for patients at higher risk

Get an Isolation Note here to give to your employer as proof you need to stay off work because of COVID-19. You don't need to get a note from your GP.

We would like to thank all our patients for their understanding during this challenging time.

Online Services- Prescriptions

 

We now offer our patients a new service which allows you to order your prescriptions online from our dedicated 'Vision Online Services' (VOS) website.  Please download an 'Online Services' registration form here or ask reception to post this to your home address.  We ask that you post the completed registration form to us. We will then call you to confirm your details. 

We would encourage all patients to sign up to VOS as soon as possible

Please ask our Receptionists if you have any questions about this service.

Patient Information Leaflet

New Service Coming Soon ....

https://vimeo.com/387680081

CTAC Poster

CTAC Patient Information Leaflet

Signposting

When you call to make an appointment the receptionist will ask you for a brief reason why you feel you need to be seen to enable them to direct you to the quickest and best way to meeting your needs.

There are many health problems which do not need a doctor or nurse and can be dealt with by another health professional (as detailed below)

Reception staff, like all members of the practice team, are bound by confidentiality. Any information given by you is treated as strictly confidential.

Providing this information will help us to help you

Thank you for your support

Dr Smith, Morrison, Wilson and West

"Why does the receptionist need to ask what's wrong with me?"

Lammermuir Medical Practice- Signposting Guide

With patient’s needs at the heart of everything we do, our website has been designed to make it easy for you to gain instant access to the information you need. As well as specific practice details such as opening hours and how to register, you’ll find a wealth of useful pages covering a wide range of health issues along with links to other relevant medical organisations.

Get Well, Keep Well

NHS Inform

(Site updated 10/09/2020)

Contact Details

Lammermuir Medical Practice

Contact Telephone

01620 825051
111
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