NHS NearMe Video Consultation 

 Patient Leaflet

IMPORTANT NOTICE - CORONAVIRUS

PLEASE DO NOT ATTEND THE PRACTICE WITHOUT PRIOR AGREEMENT FROM A MEMBER OF OUR CLINICAL TEAM

We are here!  As many of you will know, due to the current Coronavirus pandemic, we are assessing everyone by telephone, before they come to the surgery.  However, we want to reassure you that we are still here to help with any health concerns.  We will phone you in the first instance and then determine whether or not you need to be seen in the surgery or whether we can issue a prescription for treatment and send it directly to your pharmacy of choice.  Please do not suffer in silence at home.

We have a post box to the left of the front door to allow patients to drop off letters. 

Prescription requests should be requested online or posted through the post box.

We would like to thank all our patients for their understanding during this challenging time.

Signposting

When you call to make an appointment the receptionist will ask you for a brief reason why you feel you need to be seen to enable them to direct you to the quickest and best way to meeting your needs.

There are many health problems which do not need a doctor or nurse and can be dealt with by another health professional (as detailed below)

Reception staff, like all members of the practice team, are bound by confidentiality. Any information given by you is treated as strictly confidential.

Providing this information will help us to help you

Thank you for your support

Dr Smith, Morrison, Wilson and West

"Why does the receptionist need to ask what's wrong with me?"