Complaints Procedure

Lammermuir Medical Practice is committed to providing high quality care and treatment to people in our communities through the delivery of safe, effective and person-centred care. We understand, that sometimes things go wrong. If you are dissatisfied with something we have done, or have not done, please tell us and we will do our best to put things right. If we cannot resolve matters in the way you want, we will explain why it’s not possible to do as you suggest.


Click here for the practice complaints procedure leaflet and what you can expect from us when we are dealing with your complaint.


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