Rights & Reponsibilities

Your  Rights

smiling_patientEveryone has certain rights covered by the NHS Patient’s Charter. You have the right to:

  • Receive information on health services including quality standards and waiting times.
  • Receive treatment regardless of your race, sex, age, disability or income.
  • Have your treatment explained to you.
  • Have a relative or friend with you.
  • Have access to an interpreter or signer.

Your  Responsibilities

  • You can help yourself and the practice by doing the following:
  • Be on time for appointments.
  • Tell the surgery if you cannot keep an appointment.
  • Tell the surgery if you move house or change your telephone number.
  • Use emergency services responsibly.
  • Treat practice staff politely.
  • Pass on your comments to practice staff.
  • Take care with medicines. Do not use medicines which are out of date - your Pharmacist can safely get rid of these for you.


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